Items ordered and paid for will ship after 1-2 business days, unless otherwise noted in description of product. You will receive an email notification from us that contains tracking information once your order has been shipped. The shipping is free for purchase above 20 euro.


If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. 


If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

PLEASE keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at We will happily replace any damaged items provided. Fill in the Return Form and send to our email.


Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at anytime if you are unhappy with your order. Please send an attachment of the Return Form to our email address if you’d like to return or get a replacement. After receiving confirmation from ALAMI, the product has to be sent together with the Return Form. Once product received, full purchase price will be refunded within 30 days. The costs of return are at customer’s expense.

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded

ALAMI is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to ALAMI.